By Kenneth Lim on July 27, 2010

I announced last week that I’d have an announcement today. Yes, that sounded weird. I know. But the announcement is that this blog will undergo some change. Again.
I can do this because it’s our birthday. Today is my birthday and I started blogging (first somewhere else and then here) in July four years ago. But you know that’s not the real reason.
Continue reading “Ch-ch-changes”
Posted in Reflections |
By Kenneth Lim on July 20, 2010

The extent to which social business is going to work out well for you depends largely on what you aim to achieve with it. Take the time to develop comprehensive goals and objectives. Use the results from the Analysis phase to establish a baseline which you’ll use to formulate goals/objectives and measure them against.
Continue reading “Social Business Planning”
Posted in Fundamentals, Strategy | Tagged business, marketing, social business, social media |
By Kenneth Lim on July 13, 2010

Social business is not a “marketing shortcut”, i.e. requiring low time and money investment while paying high dividends in branding and sales. For social business to be effective, an investment proportionate to it will be required.
But how much should you invest? The short answer is “That depends”, but I’ll try to give you some direction here with a number of examples on three levels:
- High-Level Strategic activities such as social business strategy. customer/brand planning and integration with corporate (marketing) activities.
- Mid-Level Operational activities such as organizational roll-out, presence management and brand monitoring.
- Low-Level Day-to-day tasks on platforms like blogs, Twitter and Facebook.
Continue reading “Social Business: Analysis – Part 7: Investment”
Posted in Fundamentals, Strategy | Tagged business, marketing, social business, social media
By Kenneth Lim on July 6, 2010

The Fundamentals series continues the analysis phase with a look into the challenges of going into social business. Using a number of key questions, I aim to make you think about which bumps along the road you might face. Let’s get started!
The following challenges await you when going into social business:
- Culture
- Integration
- Openness
- Receptiveness
- Governance
- Measurement
- Action
Let’s take a closer look at each challenge.
Continue reading “Social Business: Analysis – Part 6: Social Business Challenges”
Posted in Fundamentals, Strategy | Tagged business, social business, social media
By Kenneth Lim on June 29, 2010

The Fundamentals series continues the analysis phase with a mini-series on assessing the value and effectiveness of social business. This mini-series will cover the following aspects:
- Reasons to participate in social business (covered in parts A, B and C)
- Internal considerations (covered in parts A and B)
- Debunking myths (covered in parts A, B and C)
- Social business in B2B environments
Today, we’ll look at social business in B2B environments.
Continue reading “Social Business: Analysis – Part 5: Social Business In B2B Environments”
Posted in Fundamentals | Tagged b2b, business, marketing, social business, social media
By Kenneth Lim on June 22, 2010

The Fundamentals series continues the analysis phase with a mini-series on assessing the value and effectiveness of social business. This mini-series will cover the following aspects:
- Reasons to participate in social business (covered in parts A, B and C)
- Internal considerations (covered in parts A and B)
- Debunking myths
- Social business in B2B environments
I’ve divided social media myths into three categories:
- Adoption and Diffusion related myths
- Engagement-related myths
- Business-related myths
Today, we’ll look at social media myths related to your business.
Continue reading “Social Business: Analysis – Part 4C: Business-Related Myths”
Posted in Fundamentals, Strategy | Tagged business, marketing, myths, social business, social media
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